SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of familialflair.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of familialflair.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good
The color is very nice it is soft and if it is like in the photo it is not very big but this cute one I get very fast and I loved that
It's smaller than I thought, just for Chihuahuan dogs it's okay
Good material, good sewing, but very small. Serves for a chihuahua
Product of excellent quality! It arrived super well packed and was posted right after purchase. My little loved it, already used the bed as soon as he saw it! Recommend the seller!
it is beautiful
Very cute, but small
Super soft and hot, fits perfectly well for my cat.
It's very cute, but small, my 3 kilo cat doesn't fit 850, my 1 kilo kitten 600 does.
The mattress is very good. The color is not coffee but White just the fabric is brown. The opening does not hold and is small. My cats refused to enter. So I cut the opening and stitched up
It's just a lovely cat house. He fell asleep in it the first hour after unpacking. Soft and lush mattress and sides, there is no smell at all, the fabric is tactile pleasant. Recommend!
Super satisfied with the purchase
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Very small basket inside. My cat didn't fit in. My daughter's is very fond of it (4.5kg). My 6kg dog was cramped
The item is good quality, however it's too small for an adult cat, and my cats won't use it for that reason, so I will be donating it. great size for a kitten. below I've submitted a picture with a baseball cap on it, to give you a good idea of the actual size
Even though they don't fit at all, they fight to accommodateđź¤They really like their knuckle🥰
Recommended 100%
Very soft good size worth the wait.
As seen in the image, the 50cm x 50cm is for a medium cat of about 4-7 kilos, very soft and beautiful
1000/10 the best! ♡