SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of familialflair.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of familialflair.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i purchased this sweater for my dog to keep her warm during winter walks, and it’s been wonderful. she’s always been sensitive to the cold, but this sweater keeps her comfortable without restricting her movement. the material is soft, stretchy, and easy to clean. i’ve washed it several times, and it hasn’t shrunk or lost its shape. the design is cute, and it fits her perfectly, not too tight or too loose. she seems so much happier and more comfortable now, and we can take longer walks without worrying about her getting cold. overall, a fantastic buy for cold weather!
this sweater has been a great addition to my dog’s wardrobe. it fits snugly but isn’t too tight, and it keeps him warm during our cold morning walks. the material is soft, and the design is adorable. i’ve washed it a few times, and it still looks brand new!
my cat surprisingly loves this! it's soft and comfortable, and she doesn't try to take it off. it’s kept her warm during colder days, and the quality is better than expected.
my dog has been wearing this sweater all winter, and it’s been perfect for our cold walks. the material is soft and stretchy, so it fits him comfortably without being too tight. i love how it keeps him warm without making him overheat. the design is adorable, and it’s held up well after multiple washes. it’s definitely become one of his favorite pieces of clothing, and i’m thrilled with how well it fits.
adorable
this sweater has been a great purchase for my small dog. we live in a colder climate, and i’ve always struggled to find something that keeps him warm without being bulky or uncomfortable. this sweater is perfect! it fits snugly but doesn’t restrict his movement, and the material is soft and stretchy. i love that it’s easy to put on and take off—it’s always a hassle when clothes are too tight around the neck or legs, but this one slips on easily. he seems comfortable in it, and we’ve noticed a big difference in how much longer he enjoys staying outside in the colder weather. the sweater is also easy to wash, and it hasn’t shrunk or lost its softness after several washes. the design is simple but cute, and it looks great on him. i highly recommend this sweater for anyone with a small dog needing extra warmth during winter!
stylish, warm, and my pet loves wearing it every day.
my cat doesn’t usually wear clothes, but she’s been loving this sweater. it’s warm and lightweight, so she doesn’t feel restricted. the material is soft, and the fit is just right. it’s also easy to wash, which is a huge plus for me. really happy with this purchase.
my small dog absolutely loves this sweater. it’s perfect for winter walks, keeping him warm without being too bulky. the material is super soft and doesn’t irritate his skin. it fits snugly but isn’t too tight, and it’s easy to get on and off. the design is stylish, and it looks adorable on him. i’ve washed it several times, and it still looks brand new. highly recommend for anyone with a small pet needing extra warmth in the colder months!
it’s a decent sweater, soft material, but my cat only tolerates it for short periods. looks nice on her.
my cat actually enjoys wearing this sweater, which is surprising since she usually dislikes clothes. it keeps her warm during chilly mornings, and the fit is just right, not too tight or loose. the material is soft and doesn’t irritate her skin. i’ve washed it a few times, and it’s held up great. the design is cute and looks adorable on her, which is a bonus! it’s also easy to put on and take off, so there’s no fuss when dressing her. overall, i’m really happy with this sweater, and it’s been perfect for keeping her cozy during colder months.
great fit and super warm! my small dog loves wearing it during our walks. the design is cute, and the material feels soft and comfortable. definitely keeps him cozy on chilly mornings.
keeps my dog warm, fits perfectly, and looks super cute!
i wasn’t sure if my cat would take to wearing a sweater, but she actually loves this one! she’s always been sensitive to the cold, and i wanted something to keep her warm without being too bulky or restrictive. this sweater fits the bill perfectly. the material is soft and warm, and it fits snugly without being tight. it’s easy to put on and take off, and she doesn’t seem to mind wearing it at all. i’ve washed it a few times, and it still looks new. i love the cute design, and it’s kept her cozy during the colder months. i’m so glad i found this!
i’m really impressed with the quality of this sweater. it’s super soft, warm, and fits my dog perfectly. it doesn’t ride up or fall off, which has been an issue with other sweaters. the design is cute, and it’s easy to put on and take off. my dog loves it!
snug
i bought this for my dog, and it's been perfect for winter. the sweater is soft, warm, and fits her well. she’s usually picky about clothes but seems very comfortable in this. plus, it’s easy to put on and take off, and it stays in place while she’s running around.
this sweater has been a lifesaver during the colder months. my cat actually loves wearing it, which is rare since she usually hates clothes. it’s warm, soft, and the fit is perfect. it doesn’t restrict her movement, and she seems more comfortable during chilly days. the material feels high quality, and it’s easy to clean. i love the cute design, and it’s definitely kept her warm and cozy. couldn’t be happier with this purchase!
the sweater is cute and warm, but my dog doesn’t like wearing it for long. fits well, though.
this sweater is perfect for my dog. it keeps her warm during our walks, and she looks adorable in it. the material is soft, and it fits her perfectly without being too tight.
i bought this for my small dog, and it’s been perfect for the colder days. it fits him snugly without being tight, and the material is super soft and warm. he loves wearing it, and it keeps him comfortable even on our longer walks. the quality is excellent—it hasn’t stretched out or faded after several washes. the design is adorable and looks great on him. i also appreciate that it’s easy to put on and take off, which makes getting ready for walks a breeze. overall, it’s a great winter sweater that i highly recommend for small dogs.
great quality, soft material, and my cat stays cozy all winter.