SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of familialflair.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of familialflair.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect ball for my dogs 🐕 his end she very happy 😃
nice ball works well
Super attractive toy for medium-sized dogs
My dog loves her and she's a German shepherd and she's resilient
My little 4-month-old dog loves it
My little dog is having a blast with this ball that recharges very well
perfect the dog will have a lot of fun
😂🤣😂🤣 my dog is crazy about it!! He doesn't stop chasing after It's great! 👍🏻
It's very good for big dogs 🐕, it wakes them up a little
Funny dog toy. In the beginning she was a little afraid of him, now our dog loves her. The material is a bit hard. During operation, due to its hardness, it jogs the floor quite a bit. It works well , charging is also well done.
I love it and so does my dog He spends his time playing with it I recommend it!!!
My dog loves his new toy!
Awesome
Excellent my dog plays by himself when I'm busy. I recommend for small dog
Very fun.
my dog loves it and has been chasing the ball until it stops, she barks at it when it doesn't move, and i press the bottom again and off she goes. brilliant hard toy
great this little ball my dog loves it, it doesn't get stuck anywhere, it comes out on its own, it recharges very quickly with the cable provided.
Well received in advance, my dog loves it
Very good game. I recommend it for medium and larger dogs because it vibrates quite strongly and the ball is relatively hard.
Very good my dogs seem to like it
Excellent toy. My dog always wants to play with it. I recommend
Our dog Shelly really likes to play with this ball. It's just a pleasure to watch her do it. However, owners of dogs with a slightly stronger bite should make sure that the ball can unfortunately be opened quickly. Nevertheless, it is a great toy and provides a lot of fun for Shelly. Until next time!
very happy, thank you. Nice ball works well. My dogs absolutely loved it. I had to charge it 6 times the first day because they kept on wanting to play with it.
Really fun. My dog loves it 🥰
Works great, my dog loves it
It works, even for large dogs, such as Beaucerons, she has a blast
Cool
Ball at the top, my female rottweiller loves it, she goes crazy is played like a cat with🤣 it I recommend her
Great toy my little dog is going crazy with this ball
A surprise for my dog tonight. Tried it if it works
It jumps, my dog who is always chasing a ball is going to have a great time